Based in Central Manchester, MergedComms develops, hosts and manages its cloud based telephony platform aimed at SMEs across the UK. The business was co-founded in 2013 by Managing Director, Murray Leach. It has since achieved threefold year-on-year growth with currently around 50 new business customers joining each week.
The BFS loan is set to drive growth even further, creating 19 new jobs and safeguarding 10 existing full time roles in the business. In Q4 last year, the company welcomed Sales Director, Paul Ward whose brief is to push the growth trajectory even further from 2016 onward. The development team are also busy developing a Nuisance Profile Engine (NPE) to manage the burden of unsolicited calls for end users. The BFS loan will additionally allow for investment in a new advanced marketing software and further infrastructure expansion in order to accelerate their competitive assault on the solutions currently offered by the major UK telecoms providers.
With the impending demise of ISDN, the VoIP market in the UK is set for incredible growth over the next few years. MergedComms co-founder, Murray Leach explained: “With Telux HD we really wanted to create something aimed at supporting businesses by making telecoms simple and transparent. Traditionally, customer issues in this market are that telecom solutions are unnecessarily complex, expensive, inflexible and technically focused rather than customer centric. The loan from BFS enables us to invest in our products and our people to compete on a level playing field with the bigger suppliers who we don’t feel offer good value for money, service or competition.”
MergedComms has also been working with the Business Growth Hub, a partner organisation of BFS within the Manchester Growth Company. The digital team at the Hub supported the company to develop a Google Chrome extension, allowing users to click-to-call telephone numbers on a web page. The tools’ success has driven business growth through the acquisition of new clients and further development is in the pipeline for the future.